Consumer Rights


You have the right to return the entire order or part thereof not obliged to tell us why you wish to return the product within 14 working days from the date you receive it. In this case you only charge the direct cost of returning goods. If the reason regards your return wrong from our company undertakes to assume the cost of returning the product. Obligated to ship the product in perfect condition in which you received it but that they have violated the package and confirming that they have removed the specific product labeling. In addition, you must include your sales receipt .. The return will be accepted only upon approval of the company. In case of refund and depending on how you chose to pay for your order and how to prepare the return, the refund will be completed within 8 days from the date we receive the products. If the reason regards return in the wrong company Matou France commits to re-send courier to the address you have specified for receipt of order at its own expense.


A prerequisite is that the product is in original packaging and in the same excellent condition in which you received along with the sales receipt and including specific product labeling (tags). The kind that returns must be within the period of fourteen (14) days.

Force Majeure: If the return is due to force majeure (eg bad weather conditions, strikes, etc.) can not deliver the products within the specified time will notify you via e-mail, to tell us whether wish, under these conditions, the completion of your order. The Matou France assumes no responsibility for whatever situation is out of his own fault and will do everything humanly possible to better serve you.