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You have the right to return the entire order or part of it not obliged to tell us why you wish to return the product within 14 working days from the date you receive it. In this case you only charge the direct cost of returning goods. If the reason for your return is due to a wrong of our company, we undertakes to assume the cost of returning the product.
To exercise the right of withdrawal, you must also fill out and send the special "return form" which can be found here. Obligated to ship the product in perfect condition in which you received it but that they have violated the package and confirming that they have removed the specific product labeling. In addition, you must include the sales receipt, along with the submission of a declaration of withdrawal. The return will be accepted only upon approval of the company.
In case of refund and depending on how you chose to pay for your order and how to prepare the return, the refund will be completed within 8 days from the date we receive the products. If the reason for return in the wrong company Matou France commits to re-send courier to the address you have specified for receipt of order at its own expense. If the consumer wishes to return the order, without any fault of the company, then the shipping costs outweigh the consumer himself. Once the product is gone from you, Matou France receives it within 1-2 working days for the refunds within Greece and through ACS or within 3-5 business days for returns from foreign countries via UPS. If you choose other transport companies, we can not guarantee delivery times of products our return. Once we receive the product we will process your request immediately and we will notify you by e-mail.
The company can not provide the right replacement. If the consumer wants to change the product is obliged to return it to the company and the making of a new order. If the reason for the return regards wrong from our company , we obliged to pay the cost of returning.
A prerequisite is that the product is in original packaging and in the same excellent condition in which you received along with the sales receipt and including specific product labeling (tags).
The kind that returns must be returned within the period of fourteen (14) days.
In the absence of the package in the reported periods, originally "The Matou France» check out to the carrier, which can last up to a maximum of 15 days. During this period, no refunds or reshipment will occur. After idle expiry of the 15 days, the order is canceled, in which case you pay the price with a credit or debit card, you return the price during the latest 10 days from the expiration of that period. The method of refund of the purchase price will be determined by personal communication with you via email or telephone as necessary place primarily written identification data.