Terms of Use

General Terms

www.matoufrance.com is the official online store of MatouFrance, which is the online presence of the company under the name «Matou France SA VIOMICHANIA Childrenswear» and the brand name « MatouFrance »(VAT number 094072726, Tax Office GIT ATHENS). The company's headquarters is located at 11 IlLION Astros-Athens. "Matou France» paid daily all  possible efforts to deliever height quality services to its customers. With the creation of this e-shop signaled the beginning of a form of advanced communication of the company with our customers. The e-shop that is created applies to all internet users who want directly informing to the products offered by our company, with the possibility purchasing through e-shop, always under the prejudice to adequacy of stocks of the company.

PROCEDURE ORDER VIA E-SHOP

Step 1. Filling a special form with the information necessary for the conclusion of the sales contract.
Step 2The unreserved acceptance of the terms of the sales contract and the conditions of use, the electronic "Accept" given to the person concerned from the website.
Step 3For the convenience and service of all those who wish to purchase from our online store, www.matoufrance.com offers you the following payment methods:
a. By charging your credit card. The charge on your credit card is the day of initiation of dispatch. Has taken all the necessary measures for the security of your transactions with your credit card and all credit card holders are subject to validation checks. It is important to mention necessarily a contact telephone number and a valid e-mail.
b. Cash on delivery (only for Greece) Once you receive your goods, the customer will incur costs 5 € for orders less than 45 € (including VAT 24%). Consumers through the website maintained by the company at checkout for delivery.
c. Through PayPal Account. A PayPal account can be funded with an electronic credit from a bank account or a credit card. PayPal is an example of a payment intermediary service that facilitates worldwide in e-commerce.

PAYMENT METHODS

Cash on Delivery.

For those who prefer the more traditional method, the products come via courier and you pay the order at the time of receipt.

(Available only on customers inside Greece).

 

Paypal

PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.How Does PayPal Protect My Financial Information?When you sign up for PayPal, we ask you to link your bank account, debit card, or credit card so that your payments can be funded. This information is never shared with retailers. In fact, it's securely protected by data encryption technology, reducing the risk of online fraud and identity theft.How Does PayPal Protect My Purchases?When you pay using PayPal, our Purchase Protection coverage is included at no extra cost. We offer buyers $0 Liability for Unauthorized Purchases (See Eligibility), refunds for incorrect orders or items that never arrive, and a convenient process for resolving problems.Your PayPal account is protected by the latest anti-fraud technology and a dedicated team of specialists working round-the-clock against the bad guys. We constantly monitor PayPal transactions for suspicious activity and alert our customers as soon as a problem is detected. We also share safety tips and fraud-fighting tools like our Safe Password Checker.

 

Credit Card through DeltaPay

We recommend as yours first option to be a credit card, as long as you have a credit card, MasterCard or VISA.

 

logo miniin cooperation with Alpha Bank offers you the possibility of direct (On-Line) payment with your credit card VISA or MASTERCARD using the service DeltaPay combined.

 

SHIPPING METHOD - TIME - PAYMENT

The products are delivered to you within 4-5 working days for orders placed until 15:30 and is in-stock, by the company ACS courier.

The shipping is free all over Greece and for countries inside the Europian Union.

Return Policy

You have the right to return the entire order or part of it not obliged to tell us why you wish to return the product within 14 working days from the date you receive it. In this case you only charge the direct cost of returning goods. If the reason for your return is due to a wrong of our company, we undertakes to assume the cost of returning the product.

To exercise the right of withdrawal, you must also fill out and send the special "return form" which can be found here. Obligated to ship the product in perfect condition in which you received it but that they have violated the package and confirming that they have removed the specific product labeling. In addition, you must include the sales receipt, along with the submission of a declaration of withdrawal. The return will be accepted only upon approval of the company.

In case of refund and depending on how you chose to pay for your order and how to prepare the return, the refund will be completed within 8 days from the date we receive the products. If the reason for return in the wrong company Matou France commits to re-send courier to the address you have specified for receipt of order at its own expense. If the consumer wishes to return the order, without any fault of the company, then the shipping costs outweigh the consumer himself. Once the product is gone from you, Matou France receives it within 1-2 working days for the refunds within Greece and through ACS or within 3-5 business days for returns from foreign countries via UPS. If you choose other transport companies, we can not guarantee delivery times of products our return. Once we receive the product we will process your request immediately and we will notify you by e-mail.

RIGHT OF REPLACEMENT

The company can not provide the right replacement. If the consumer wants to change the product is obliged to return it to the company and the making of a new order. If the reason for the return regards wrong from our company , we obliged to pay  the cost of returning.

DETAILED GUIDE FOR RETURN

A prerequisite is that the product is in original packaging and in the same excellent condition in which you received along with the sales receipt and including specific product labeling (tags).

The kind that returns must be returned within the period of fourteen (14) days.

In the absence of the package in the reported periods, originally "The Matou France» check out to the carrier, which can last up to a maximum of 15 days. During this period, no refunds or reshipment will occur. After idle expiry of the 15 days, the order is canceled, in which case you pay the price with a credit or debit card, you return the price during the latest 10 days from the expiration of that period. The method of refund of the purchase price will be determined by personal communication with you via email or telephone as necessary place primarily written identification data.